The problem is that functional updates can cause compatibility issues that lead to production downtime and thus to breakdown, frustration and annoyance. Why is Microsoft even offering an LTSB or LTSC version for Windows 10 IoT Enterprise to begin with? While home edition users are used to frequent updates to the operating system, these forced updates cause a lot of turmoil in the industrial sector. Is this just a new name for the same product or is there more to it? Does Windows 10 IoT Enterprise 2019 LTSC offer any improvements and benefits compared to Windows 10 IoT Enterprise 2016 LTSB? These are the questions we are addressing below.īut let’s start from the beginning.
The new add-on is no longer called LTSB, but rather LTSC (Long Term Servicing Channel). Now Microsoft launched Windows 10 IoT Enterprise 2019 LTSC. This applies to all drivers.For Windows 10 IoT Enterprise 2016, Microsoft offered an LTSB (Long Term Servicing Branch) version. As a result, Dell cannot provide updated driver support. Microsoft Windows 10 LTSB is locked at the time it is released by Microsoft and does not receive Windows updates. As Microsoft requires updated drivers for Windows 10 Pro, our drivers will be revised as such. Instead, the drivers Dell provides are aligned to the Microsoft cadence of Windows 10 Pro. If problem goes away with OEM image – you will need to open a ticket for OS Support from Microsoft because Dell and it’s vendors do not write drivers specific to Microsoft Windows 10 LTSB.If problem persists on OEM OS then we continue to troubleshoot the HW as usual.Support will attempt to replicate the problem on the full Win 10 OS.If after initial trouble shooting we believe the issue is OS related – we can ask customer to load the Dell Factory OEM OS that originally came with their system. Support will treat your call as any other and trouble shoot your complaint to determine of it is a hardware issue or not. Dell does not sell Windows 10 LTSB on all platforms. Our support agents will help you decide if their issue is OS or HW driven.ĭell only supports what is sells. Since anything but these IOT installs are considered self-installs they are not supported by Dell. Answerĭell only supports the LTSB version of Windows 10 on IOT Devices that we factory install it on. You believe that you need to update drivers on Windows 10 LTSB OS install to resolve an issue on a non IOT system.
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